Refund policy

Gift Inn Jewellers Return & Refund Policy

Last Updated: 08/04/2025

Your Satisfaction Matters
At Gift Inn Jewellers, we take pride in crafting quality jewellery and gifts. If you’re not completely happy, here’s how we’ll make it right—fairly and respectfully.

1. Returns & Exchanges (South African Customers)

✅ Accepted Within 7 Days of Delivery/Purchase

  • Items must be unworn, undamaged, and in original packaging with tags.

  • Proof of purchase (receipt/invoice) required.

🚫 Non-Returnable Items

  • Custom-made or engraved jewellery (unless faulty)

  • Piercing services & earrings (hygiene reasons)

  • Sale/clearance items (unless defective)

🔁 Exchange Options

  • Choose store credit or exchange for items of equal value.

  • Refunds processed to original payment method within 14 business days.

2. Refunds (CPA-Compliant)

🛡️ Faulty/Damaged Items?
Under the Consumer Protection Act (CPA), you’re entitled to:

  • Repair, replacement, or full refund if items are defective/differ from description.

  • No time limit for latent defects (e.g., metal discoloration within 6 months).

💳 Refund Processing

  • Refunds issued within 14 days of return approval.

  • Bank processing times may apply (3–10 business days).

3. International Returns (Global Customers)

🌍 Shipping Costs

  • Customers cover return shipping unless item is faulty.

  • Refunds exclude original shipping fees.

📦 Return Address
Gift Inn Jewellers
[Your Carlton Centre Address]
Johannesburg, South Africa

4. How to Initiate a Return

  1. Email Us at info@giftinnjewellers.co.za with:

    • Order number & photos of the item

    • Reason for return

  2. We’ll respond within 48 hours with instructions.

5. Special Considerations

💍 Engraved/Custom Items

  • Can only be returned if defective (CPA Section 56).

🎁 Gifts

  • Gift recipients may exchange with proof of purchase.

6. Contact Us

Questions? Reach our team at:
📞 011 331 9462
✉️ info@giftinnjewellers.co.za