Terms of service

Gift Inn Jewellers – Terms of Service
Last Updated: 08/04/2025

Welcome to Gift Inn Jewellers! These Terms of Service ("Terms") govern your use of our website (www.giftinnjewellers.co.za) and purchases made in-store or online. By accessing our services, you agree to comply with these Terms and all applicable South African laws.

1. Definitions

  • "We/Us/Our": Gift Inn Jewellers (Pty) Ltd, registered in South Africa.

  • "You": The customer or website user.

  • "Goods": Jewellery, watches, gifts, and related services.

2. Online Ordering & Purchases

2.1 Order Acceptance

  • All orders are subject to product availability.

  • We reserve the right to refuse/cancel orders (e.g., pricing errors, suspected fraud).

2.2 Pricing & Payment

  • Prices are in ZAR and inclusive of VAT (15%).

  • Payment methods: Credit/debit cards (via PayFast), EFT, or in-store cash.

  • International orders may incur customs duties (buyer’s responsibility).

2.3 Delivery

  • Delivery times: 3–7 business days (SA), 7–14 days (international).

  • Risk passes to you upon delivery. Signature may be required.

3. In-Store Services

3.1 Jewellery Repairs & Engraving

  • Repair timelines vary based on complexity (quoted in advance).

  • Engraving designs are final once approved.

3.2 Piercing Services

  • Strict hygiene protocols followed.

  • Minors require parental consent.

4. Returns & Refunds

See our Return Policy for details. Key points:

  • 7-day return window for unused items (exclusions apply).

  • Refunds processed within 14 business days.

5. Website Use

5.1 Prohibited Conduct
You may not:

  • Use our site for illegal purposes.

  • Copy/product descriptions or images without permission.

  • Introduce malware or disrupt site functionality.

5.2 Account Security

  • Keep login credentials confidential.

  • Notify us immediately of unauthorized access.

6. Intellectual Property

  • All content (logos, product designs) is owned by Gift Inn Jewellers.

  • Unauthorized use may result in legal action.

7. Limitation of Liability

  • We are not liable for:

    • Indirect damages (e.g., lost profits).

    • Product misuse or unauthorized modifications.

  • Maximum liability = order value.

8. Dispute Resolution

  1. Negotiation: Email us at info@giftinnjewellers.co.za to resolve issues.

  2. Mediation: If unresolved, parties may seek mediation in Johannesburg.

  3. Legal Action: Governed by South African law (High Court jurisdiction).

9. General

  • Force Majeure: Not liable for delays due to events beyond our control.

  • Policy Updates: Check this page periodically for changes.

  • Severability: If any clause is invalid, others remain enforceable.

10. Contact Us

For questions about these Terms:
📞 011 331 9462
✉️ info@giftinnjewellers.co.za
🏢 Carlton Centre, Johannesburg

These Terms comply with:

  • South African Consumer Protection Act (CPA)

  • Electronic Communications & Transactions Act (ECTA)

  • Companies Act