Shipping policy

Gift Inn Jewellers Shipping Policy

At Gift Inn Jewellers, we strive to deliver your carefully curated jewelry and gifts with the same care and attention to detail that goes into crafting them. This Shipping Policy outlines how we handle the delivery of your orders, ensuring a seamless experience from checkout to arrival at your doorstep.

1. Order Processing

Once your order is placed, our team begins processing it immediately. Orders are typically processed within a specified timeframe, excluding weekends and public holidays. During peak seasons or promotional periods, processing times may vary. You will receive an order confirmation email once your purchase is successfully placed, followed by a shipping notification when your order is dispatched.

2. Shipping Methods & Carriers

We partner with trusted shipping carriers to ensure your order arrives safely and on time. Shipping methods may vary depending on your location, the size and weight of your order, and the delivery speed you select at checkout.

  • Standard Shipping: A cost-effective option with a reasonable delivery timeframe.

  • Expedited Shipping: Faster delivery for those who need their items sooner.

  • International Shipping: Available for customers outside our primary region, subject to applicable customs and import fees.

3. Delivery Timeframes

Delivery times depend on your selected shipping method and destination. While we make every effort to ensure timely delivery, unforeseen circumstances such as weather delays, carrier disruptions, or customs processing (for international orders) may occasionally extend delivery times.

Once your order is shipped, you will receive a tracking number to monitor its progress. Please note that delivery estimates are not guaranteed and are provided by the carrier.

4. Shipping Costs

Shipping costs are calculated based on the weight of your order, delivery destination, and selected shipping method. These costs will be displayed at checkout before you complete your purchase.

We occasionally offer free or discounted shipping promotions, which will be clearly communicated on our website or through marketing channels.

5. Order Tracking

To provide transparency and peace of mind, all shipped orders include tracking information. Once your order is dispatched, you will receive an email with a tracking link to follow your package’s journey. If you encounter any issues with tracking, our customer service team is happy to assist.

6. Shipping Restrictions

Certain items may have shipping restrictions due to size, weight, or legal regulations. If your order includes restricted items, we will notify you promptly and provide alternative solutions where possible.

7. Undeliverable Packages

In the event a package is returned to us as undeliverable (e.g., due to an incorrect address, failed delivery attempts, or refusal by the recipient), we will contact you to arrange reshipment. Additional shipping fees may apply for resending the order.

8. Missing or Lost Packages

While rare, packages may occasionally go missing or experience delays. If your tracking information indicates a problem or your order has not arrived within the expected timeframe, please contact us immediately. We will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund.

9. International Shipping & Customs

For orders shipped outside our primary region, please be aware that:

  • Delivery times may vary based on customs processing.

  • Import duties, taxes, or fees may apply and are the responsibility of the recipient.

  • We are not liable for delays or additional charges imposed by customs authorities.

10. Contact Us

If you have any questions about our Shipping Policy or need assistance with an order, please reach out to our customer service team:
📞 Phone: 011 331 9462
✉️ Email: info@giftinnjewellers.co.za

We appreciate your trust in Gift Inn Jewellers and are committed to ensuring your shopping experience is as smooth and enjoyable as possible.